Reference

Terms and Conditions for Your m2wartoto Account

Every action on this platform — from your first deposit via DANA or OVO to withdrawing your balance — is governed by these terms.

Account eligibility appliesDANA, OVO, GoPay wallet rules includedIndonesia region subject to local lawAccount access governed by these termsReview before joining
m2wartoto Terms and Conditions for Your m2wartoto Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear — or if a situation arises that you think these terms do not address — our support team handles it. You can reach us through live chat, email, or the help centre. Players in Jakarta or Bandar Lampung can use the same channels; there is no region-specific queue.

Live Chat Start a chat session directly from the account dashboard. Our team reviews terms-related queries and responds with the relevant clause and plain-language explanation.
Email Support Send a written query to our support address if you need a documented response. Reference your account ID and the specific clause you are asking about.
Help Centre Our help centre has a dedicated section for account terms, wallet rules and eligibility questions. Search by topic or browse by category to find the clause that applies.
HOW WE HANDLE THIS

How m2wartoto Applies These Terms in Practice

Understanding the rules is one thing; knowing how we actually enforce them is another. Here is how each key area of these terms works on our side — from account security to wallet verification.

Account Security and Access

Your account is protected by OTP verification at login. If we detect unusual access patterns, we may suspend access and ask you to re-verify your identity before the account is restored.

Wallet Verification for DANA, OVO, GoPay

When you link a wallet — DANA, OVO, or GoPay — we verify that the registered wallet name matches your account name. Mismatches result in a hold on withdrawals until the discrepancy is resolved.

Data Handling and Retention

We retain account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold by contacting support.

How to Request a Terms Change or Dispute

If you believe a term has been applied incorrectly to your account, submit a written dispute via email with your account ID and the transaction reference. We respond within the timeframe stated in our help centre.

Questions About These Terms, Answered Directly

These are the questions we get asked most often about the terms — from what happens to your account balance if you close your account, to how we handle wallet disputes. Each answer reflects how we actually operate, not a generic policy statement.

Access and eligibility depend on local law in your jurisdiction. These terms apply to all accounts. Where local law restricts or prohibits access, that law takes precedence over anything written here.

No. Your account is personal and non-transferable. Sharing account credentials or allowing another person to operate your account breaches these terms and may result in suspension.

Wallet links are removed when your account is closed. Any pending balance must be withdrawn to your verified DANA, OVO, or GoPay wallet before account closure is finalised.

Submit a written dispute via email, including your account ID and the transaction reference. We will review it against our records and respond with a resolution or a request for additional verification.

We post a notice when terms are updated and display the revision date at the foot of this page. Continuing to use your account after the updated terms are posted means you have accepted the revision.

You can request a summary of the account data we hold by contacting support via email with your account ID. We process these requests in line with the timeframe stated in our help centre.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.