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How m2wartoto Handles Your Privacy

Your account data, wallet details, and session activity are handled with clear rules — no ambiguity about what we collect or why.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access recordsData retention transparencyContact path for privacy requests
m2wartoto How m2wartoto Handles Your Privacy
PRIVACY CONTACT

Reach Us About Your Data

Privacy requests — whether you want to access your stored data, correct something, or ask us to delete a record — go through the dedicated paths below. We aim to acknowledge every request and respond with a clear next step. For wallet-linked queries involving DANA, OVO, or GoPay records, have your transaction reference ready so we can locate the correct entry quickly.

Email Privacy Team Send your data access, correction or deletion request to our privacy contact address. Include your registered account email and the specific record you are asking about.
Live Chat Support Open the live chat window from your account dashboard. Our Indonesia support team can log your privacy request and escalate it directly to the data team.
Account Help Centre The Help Centre in your account settings has a dedicated privacy request form. Fill in the request type, attach any relevant transaction or session reference, and submit.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data protection is built into the account flow, not added as an afterthought. From the moment you link a wallet to the moment a withdrawal is verified, every step that touches your data has a defined rule attached to it. Here is how the four core areas of our privacy practice actually work.

Cookies and Session Tracking

We use session cookies to keep you logged in across pages and analytics cookies to understand which sections of the lobby you visit. You can manage cookie preferences from your browser settings at any time.

Account Security and Login

Every login triggers an OTP check sent to your registered mobile number. If an unrecognised device attempts access, the session is flagged and you receive an alert before any account action proceeds.

Data Retention Period

Account records are retained for as long as your account is active and for a defined period after closure, in line with applicable local law. You may request a summary of what we hold at any time.

Wallet Data Handling

Payment references from DANA, OVO, and GoPay deposits are kept for transaction reconciliation only. We store the reference number and amount — never the full wallet credentials or PIN.

Common Questions About Your Privacy on m2wartoto

These are the questions we receive most often about account data, wallet records, cookies, and how to make a formal privacy request. If your question is not covered here, use the live chat or email path described in the contact section above.

We collect your name, email, mobile number, and the wallet identifier you use for deposits via DANA, OVO, or GoPay. Session and device data are also recorded to secure your login.

Yes. Submit a data access request through the Help Centre form or by emailing our privacy team. Include your registered email and we will compile your records and respond with a clear timeline.

Transaction references and amounts are used solely to verify deposits and process withdrawals. We do not store your wallet PIN or full payment credentials at any stage of the process.

We do not sell your data. Sharing only occurs where required by applicable law in Indonesia or where you have provided explicit consent. No data is passed to advertisers or unrelated businesses.

Records are retained for a defined period after account closure as required by local law. You can request details on the specific retention period by contacting our privacy team directly.

Use the privacy request form in your account Help Centre, or send a request via live chat or email. State clearly whether you want a correction or deletion and reference the relevant record.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.